Shipping & Return Policy

SHIPPING & RETURN POLICY

INTRODUCTION

This Shipping and Return Policy describes the logistic process, the cancellation and returns procedures as well as how you are covered when you purchase from www.jdstoretech.com.

SHIPPING & TRACKING

JDStore Tech offers three delivery options:
1.  Digital Delivery
2.  Express Courier Shipping
3.  Registered Post Shipping

-  DIGITAL DELIVERY: The order is delivered by email within 24-72 hours once the order has been placed. However, depending on the brand, it can take up to 7 business days for corporate versions. Customers will be provided with the required information via their email.

-  EXPRESS COURIER SHIPPING: The order is dispatched via express courier (DHL/UPS/FedEx). The order is dispatched within 2-5 business days. The estimated time to delivery varies from 5 to 15 days depending on the destination country. A confirmation email is sent once the order has been dispatched with the tracking details.

-  REGISTERED POST SHIPPING: The order is dispatched within 3-7 business days. The estimated time to delivery varies between 1 to 3 weeks depending on the destination country. Due to the logistic constraints, the delivery time may be delayed up to 8 weeks in certain rare cases. An email is sent once the order has been dispatched with the tracking details.

For Express Courier and Registered Post Shipping, you can track your order by clicking on the link provided in the email or by using the option "Track Your Order" on the website.

LOGISTICS & DELIVERY

a.  For Hardware, Accessories, Cartridges, and Smart Tech; as the products are dispatched from different warehouses, you may receive the delivery in several separate consignments.
b.  We are not responsible for any local charges or taxes that may arise in your country.
c.  We are not responsible for errors made by the post. However, if you have not received your order after 4 weeks, please contact our Customer Support Team.
d.  We reserve the discretion as to the carrier to be used. Your preferred carrier may be used if you cover any additional shipping charges. Please contact us before ordering.
e.  Requests to modify or cancel an order will only be accepted if done within 12 hours of placing the order.

CANCELLATION

a.  Our policy lasts for 35 days. If 35 days have gone by since you received the product, no cancellation, return, or refund request will be accepted.
b.  To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
c.  Any product that has been used, dirtied, washed, opened for technical manipulation, or damaged cannot be accepted for cancellation.
d.  Requests received concerning a wrong decision made due to size, color, design, quantity, description interpretation, and style will not be accepted for cancellation or refund.
e.  We only replace or refund products that are defective or damaged on arrival.
f.  Due to the nature of the product, software cannot be returned or refunded.

RETURNS

a.  If you need to return or exchange your product, send us an email at support@jdstoretech.com. We will advise you of the relevant warehouse address to return your order. 
b.  The customer is responsible for any shipping costs incurred for returning the product to us.
c.  In case, there will be a request to return the product to the customer thereafter, additional shipping costs incurred will be borne by the customer. 
d.  A restocking fee of 5% is applicable if the package is returned by the post due to the inability to deliver the package due to the client’s fault.

REFUND

Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If it is approved, the refund will be initiated within 48 hours. A refund fee of up to 10% may be applicable in certain situations.
-  If the refund is done via PayPal, it will be credited to your account within a few hours once initiated.
-  If the refund is done via Credit Card or wire transfer, please allow up to 7 days for your bank to process it.

CUSTOMER SUPPORT

-  For Software, all technical support is the responsibility of the software provider. Our team will assist you with non-technical issues only.
-  You will be redirected to the right channel for technical assistance.
-  Should you have any questions, our support team is available from Monday to Saturday (24/6).
-  You may send us an email at support@jdstoretech.com and we will revert to you.