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Refund Policy – JDStore Tech

Refund Policy

INTRODUCTION

This policy outlines the cancellation and return procedures, fraud prevention commitment, and the protections available when purchasing from www.jdstoretech.com.

1.  CANCELLATION

  • Our cancellation and return policy is valid for 35 days from dispatch. After this period, requests cannot be accepted.
  • To be eligible for a return, the product must be unused, in original condition, and in original packaging. 
  • Used, dirtied, washed, damaged, or technically manipulated products are not eligible for cancellation or refund.
  • Any product or package that has been custom-made (whether partially or fully), customized, or modified to fit the client’s needs, cannot be cancelled or refunded.
  • Requests concerning a wrong decision made due to size, color, design, quantity, description interpretation, and style will not be accepted for cancellation or refund.
  • Cancellation is not permitted if you refuse to pay local charges, customs duties, or taxes.
  • Only defective or damaged products on arrival are eligible for replacement or refund.
  • Software orders cannot be cancelled, returned, or refunded. 

2.  RETURNS

  • To initiate a return or exchange, email us at support@jdstoretech.com. We will provide the correct warehouse address. 
  • Customers must pay the return shipping costs. 
  • If the product must be shipped back to you, additional costs apply.
  • A 5% restocking fee applies if a package is returned due to delivery failure caused by the customer.

3.  REFUND

  • Once your return is received and inspected, you will be notified by email of approval or rejection.
  • Approved refunds are processed within 48 hours. A refund fee of up to 10% may apply.
  • Refund timelines:
    -  Mobile payments: credited within hours of initiation.
    -  Credit/debit cards, digital wallets, UPI, bank transfer, or wire transfer: allow up to 7 days for bank processing.

4.  FRAUD PREVENTION

  • JDStore Tech enforces strict measures against fraudulent activity. 
  • False chargebacks or cancellation claims (e.g. claiming non-delivery or misrepresentation after proper receipt of the order) will result in order cancellation without refund. 
  • For software orders, fraudulent claims will terminate the license within 30 days. No refund will be issued, and any cost incurred in addressing the matter will be paid by the customer. 
  • Depending on the severity of the case, additional legal action may arise.
  • Customers found engaging in fraud will be permanently blacklisted, and future orders will be automatically cancelled.

5.  CUSTOMER SUPPORT

  • Technical software support is provided directly by the software vendor.
  • JDStore Tech assists only with non-technical issues and will redirect you to the appropriate channel for technical help. 
  • Our support team is available from Monday to Saturday (24/6).
  • For assistance, email us at support@jdstoretech.com, and our team will gladly assist you.