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Shipping policy – JDStore Tech

Shipping policy

INTRODUCTION

This policy outlines the shipping methods and logistics procedures when purchasing from www.jdstoretech.com.

1.  SHIPPING & TRACKING

JDStore Tech provides three delivery options:

-  DIGITAL DELIVERY: Orders are delivered via email within 24-72 hours of purchase. For corporate versions, delivery may take up to 7 business days, depending on the brand. All required information will be sent by email.

-  STANDARD SHIPPING: Orders are dispatched within 3-7 business days. Delivery usually takes 1-3 weeks, though in rare cases it may extend up to 6 weeks due to logistical constraints. A confirmation email with tracking details will be sent once dispatched.

-  EXPRESS SHIPPING: Orders are dispatched via express courier (DHL/UPS/FedEx). The order is dispatched within 2-5 business days. Delivery typically takes 5-15 days, depending on the destination. A confirmation email with tracking details will be sent once dispatched.

For standard and express shipments, tracking is available via the link provided by email or through the “Track Your Order” option on our website.

2.  LOGISTICS & DELIVERY

  • Hardware, Peripherals, and Cartridges may arrive in separate consignments as they may ship from different warehouses.
  • Customers are responsible for any local charges, customs duties, or taxes.
  • JDStore Tech is not liable for postal errors or delays. If your order has not arrived within 4 weeks, please contact Customer Support.
  • Once the package reaches your country, to ensure faster and efficient resolution, you must liaise directly with local postal or courier authorities.
  • Ensure your product is legally permitted in your country and that you hold the necessary documentation. JDStore Tech is not responsible if local authorities restrict the release.
  • Carrier selection is at our discretion. Preferred carriers may be used if you agree to cover additional costs. Please contact us before ordering.
  • Order modifications or cancellations are accepted only within 12 hours of order placement.

    3.  CUSTOMER SUPPORT

    • Technical software support is provided directly by the software vendor.
    • JDStore Tech assists only with non-technical issues and will redirect you to the appropriate channel for technical help. 
    • Our support team is available from Monday to Saturday (24/6).
    • For assistance, email us at support@jdstoretech.com, and our team will gladly assist you.